ISO 9001 is an international standard for quality management systems (QMS) developed by the International Organization for Standardization (ISO). It sets out the criteria for a QMS and is based on a number of quality management principles including customer focus, leadership, involvement of people, process approach, continual improvement, evidence-based decision making, and relationship management.ISO 9001 provides a framework for organizations to establish, implement, maintain, and continually improve their QMS. It is applicable to any organization, regardless of its size or the industry it operates in. The standard focuses on ensuring that organizations consistently meet customer requirements, enhance customer satisfaction, and continually improve their processes and overall performance.
To become ISO 9001 certified, an organization must undergo a rigorous audit process to demonstrate compliance with the standard's requirements. This involves documenting processes, implementing quality management practices, conducting internal audits, and addressing any non-conformities identified during the audit. Once certified, organizations must undergo regular surveillance audits to maintain their certification.
